Master Your Phone Skills in 4 Weeks

In today’s episode we learn about my very first Audio Masterclass. This masterclass will help anyone who needs to use phone in English, be it at work or at home (for example, to organise a power bill, to talk to a bank teller, to talk with a recruitment agent, to talk to a customer and so on). Listen to today’s episode for more details about the Audio Masterclass. Enjoy :)

Related Links

Download the free gift – How to Speak Clearly and Confidently over the phone
[192] How To Sound Clear and Confident When Speaking Over the Phone (Free Gift)
Audio Masterclass – featuring the very first Audio Masterclass: Master your Phone Skills
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Transcript Snapshot (Phone Skills in English)

Hey guys, you are listening to English Made Simple, this is episode number 196, number one hundred and ninety six, numero ciento noventa y seis

Welcome back everyone, it’s Milena from coming to you with this very special episode. As promised, I’ll be telling you more about the Audio Masterclass.

Let me ask you this question:

How would you like to become a pro at answering and making phone calls?

A pro, is like a professional.

Sounds great, right?

I know that, perhaps, some listeners would not need to use phones in English, but believe me, when the time comes that you would need to speak over the phone, I bet you’ll freeze, get tongue tied, stutter and fumble over words.

Speaking over the phone is a different ball game to speaking to someone face to face. For obvious reasons, the person on the phone cannot read your body language so you really have to rely on words and English phrases to be understood.

Allow me to quickly share my experience when I first tried to speak over the phone in Spanish.

This one time, when I was living in Chile, in Santiago de Chile, I remember I was home alone when the phone rang. Hmmmm…. Should I answer it or not? It was ringing for a long time, so I decided to answer it in my normal voice with a simple Hello.

The person on the other line said: something…something… I haven’t a clue what they said.

So I said: Uhm no, perdon. And I hung up.

To hang up the phone means to end the phone call.

Even it was a wrong number call, I just didn’t know how to say “Sorry, wrong number” – cuz if I did, that would be the only line I’d be using. “Sorry wrong number.””Numero equivocado”
“Numero equivocado, hasta la vista baby.”

Anyway, I know exactly what you’d be going through if you had to answer the phone in English. Believe me, I know how you would feel…

So, how would you feel if you knew what to say over the phone?


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Milena Vujnic

Milena Vujnic

Podcast Host at English Made Simple Podcast


Milena is the host of the English Made Simple Podcast and is passionate about helping English learners break their fear of speaking English so they can confidently make conversation and be understood by other English-speakers.

Milena lives in Australia with her Chileno husband and loves anything podcasting and online coaching and is honoured to be supporting and guiding immigrants from all over the world with her products, programs and coaching services.

Click here to learn more about how you can work with Milena.


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