![[327] How to Set Goals for 2025 Using the SMARTER Method](https://www.englishmadesimple.net/wp-content/uploads/2025/07/EMS-Episode-327_SMARTER-Method_EnglishMadeSimplePodcast.png)
Struggling to set and follow your 2025 goals? In this episode of the English Made Simple Show, Milena shares the easiest goal-setting exercise using the SMARTER method. Learn how to set goals you’ll actually achieve, get inspired by real examples, and grab your free Goal-setting guide!
![[326] Reflecting on 2024: Lessons Learned and Goals for 2025](https://www.englishmadesimple.net/wp-content/uploads/2025/01/EMS-episode-326-reflecting-on-2024.png)
Reflect on 2024 with me in this special episode of the English Made Simple Show! I share my highlights, including moving into a new home and attending a Yamandu Costa concert, while encouraging you to think about your own wins and lessons from the year. Let’s leave behind what held us back and step into 2025 with purpose and positivity. Tune in for inspiration and practical tips to make the new year your best yet! Enjoy :)
![[325] How to Handle Customer Complaints](https://www.englishmadesimple.net/wp-content/uploads/2025/01/EMS-episode-325-customer-complaints.png)
Learn how to handle customer complaints like a pro in this episode. Whether you work in customer service or just want to improve your communication skills, you’ll pick up practical tips and phrases to handle tough situations with confidence. Tune in for helpful advice on how to handle customer complaints. Enjoy!
![[324] Have You Experienced Bad Customer Service?](https://www.englishmadesimple.net/wp-content/uploads/2025/01/EMS-episode-324-bad-customer-service.png)
In this episode, I share a personal story of dealing with bad customer service during a major project. From poor communication to feeling like ‘just a transaction,’ I dive into the frustrations of being a customer when service falls short. Have you ever experienced bad customer service? Enjoy today’s episode!
![[323] Learning US Accents: Clear Call Centre Conversations](https://www.englishmadesimple.net/wp-content/uploads/2024/10/EMS-episode-323-Learning-US-accents-1.png)
In this episode, we dive into customer service and call center communication, focusing on how to navigate different accents, including Northern and Southern US accents. Plus, we share a fun audio clip from Gabe and Goyo’s ‘¡No Te Rindas! Intermediate English’ podcast, where they role-play a call center scenario and teach us how to use the NATO Phonetic Alphabet to spell over the phone. Enjoy :)