![[325] How to Handle Customer Complaints](https://www.englishmadesimple.net/wp-content/uploads/2025/01/EMS-episode-325-customer-complaints.png)
Learn how to handle customer complaints like a pro in this episode. Whether you work in customer service or just want to improve your communication skills, you’ll pick up practical tips and phrases to handle tough situations with confidence. Tune in for helpful advice on how to handle customer complaints. Enjoy!
![[324] Have You Experienced Bad Customer Service?](https://www.englishmadesimple.net/wp-content/uploads/2025/01/EMS-episode-324-bad-customer-service.png)
In this episode, I share a personal story of dealing with bad customer service during a major project. From poor communication to feeling like ‘just a transaction,’ I dive into the frustrations of being a customer when service falls short. Have you ever experienced bad customer service? Enjoy today’s episode!
![[323] Learning US Accents: Clear Call Centre Conversations](https://www.englishmadesimple.net/wp-content/uploads/2024/10/EMS-episode-323-Learning-US-accents-1.png)
In this episode, we dive into customer service and call center communication, focusing on how to navigate different accents, including Northern and Southern US accents. Plus, we share a fun audio clip from Gabe and Goyo’s ‘¡No Te Rindas! Intermediate English’ podcast, where they role-play a call center scenario and teach us how to use the NATO Phonetic Alphabet to spell over the phone. Enjoy :)
![[322] Human Teachers vs. AI: Which is Better for Learning English?](https://www.englishmadesimple.net/wp-content/uploads/2024/10/EMS-episode-322-Human-Teachers-vs-AI-Teachers.png)
In this episode, we look at the pros and cons of AI teachers vs Human teachers… have a listen then tell me inside the Comments, which one do you prefer? Enjoy :)
![[321] How to Practice English with Your Phone](https://www.englishmadesimple.net/wp-content/uploads/2024/09/EMS_episode_321-Ai_for_Everyday_Covnersations.png)
![[320] How AI-Powered Smartphones Can Boost Your English Skills](https://www.englishmadesimple.net/wp-content/uploads/2024/09/EMS-episode-320-Boost-Skills-with-AI-phone.png)
In this episode, we explore how the latest AI technology from Samsung can enhance your English learning experience. Plus, I’ll share a personal story on how AI is shaking things up in the way we work. Tune in and let’s embrace the future of language learning together! Enjoy :)